To get the most out of your consultation with a pharmacist, it’s important to give the pharmacist a detailed list of your current medications, which includes prescriptions, over-the-counter medications, and supplements. It’s helpful to have a record of recent medical documents such as lab work, which are oftentimes important in tracking the safety and effectiveness of your medications.

If we haven't generated a label for your order yet, yes!

Please phone or email the Online Store as soon as possible to request any additions or changes to your order: 604-806-6131 or contact@purepharmacy.com

If your order is unprocessed or still in our warehouse, yes.
No cancellations will be accepted after an order has been given to our couriers.

We do not accept returns on certain items: probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards, clearance items, or products purchased more than 30 days ago not eligible for return.

Please be advised that shipping charges are also non-refundable and refunds are processed after inspection.

If you have a question regarding a product you have purchased or have any other product related concerns, please contact the manufacturer through the phone number on the packaging.

If you would like to make a return request, please email contact@purepharmacy.com with your order number.