Online Store

Quick reference for common questions

Non-Discountable Brands

These brands have their prices set by the vendors; we are not permitted to sell them for anything other than the listed price

Mediherb | Xymogen | Metagenics | Cyto - Matrix | Thorne | Designs for Health | Ortho Molecular Products | Di Morelli

Free Shipping

We offer free shipping for orders:
    Canada (urban/remote/rural regions) - $65+
    United States - $100+
    International - $300+

    All orders with totals below these minimums and express are subject to a shipping fee.

Shipping Rates

Our basic shipping services are Canada Post Expedited (Canada), Tracked Packet (US), and Tracked Packet International (all other countries).

These are covered by our free shipping offer (see above); for an additional fee, we also offer several express options. See the full list of applicable services at checkout.


Discount codes must be applied at checkout

Our Customer Appreciation Day is the last Wednesday of every month. You can sign up for our bi-monthly newsletter to receive the exclusive discount code

Fulfillment Times

Orders for Feel Amazing, Ferapro, and Bob's Formulas ship the following business day after the order is placed.

All other orders (including pickup orders) may be subject to processing times of up to 10 business days unless otherwise stated.

Shipping Times

All times quoted in regards to shipping are estimates only.

We ship from British Columbia, Canada, and all international orders may be subject to additional delays or fees in Custom Offices, INCLUDING orders shipping to the United States.

If a product is in stock online, is it in stock at my pharmacy?

The website only reflects product availability for the Online store. If you would like to check if a product is available in your local Pure Integrative Pharmacy, please contact them directly.

You can find all of our pharmacy contact numbers on our locations page.

How do pickups work?

Please wait for the last email before calling the pickup location to ask about your order, so our couriers have time to deliver it.

Pickup orders are all fulfilled from Pure's Online department, located in Downtown Vancouver. We put the order together and ship it out to the stores via our local store-to-store courier service, Canada Post, or Fedex depending on the region.

  • First email is confirmation that we have received your order
  • Second email is when we pack up your order
  • Last email is to let you know when to come pick up your order

If you can't pick your order up right right away, that's okay! We hold onto your order for up to 30 days. Store staff will call or email you with a reminder after a week has passed. After 30 days, the box is sent back to our Online warehouse and the purchase is refunded.

Do you accept returns for online purchases?

We do not accept returns on certain items. such as probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards, clearance items, or products purchased more than 30 days ago not eligible for return.

Please be advised that shipping charges are also non-refundable and refunds are processed after inspection.

If you have a question regarding a product you have purchased or have any other product related concerns, please contact the manufacturer through the phone number on the packaging.

If you would like to make a return request, please email with your order number.

Can I cancel my order after it has been shipped?

No cancellations will be accepted after an order has been shipped.

Can I edit my order?

If we haven't generated a label for your order yet, yes!

Please phone or email the Online Store as soon as possible to request any additions or changes to your order.

Can I get advice about an item I ordered?

Absolutely! You can email or phone any of our physical locations during opening hours to reach a pharmacist or natural health advisor, or submit a question on our contact page and we'll get back to you as soon as possible.

Our contact page has the contact information for all of our stores as well as our contact form.

Pure Integrative Pharmacy

General information about our pharmacies and how to make the most of each visit. 

What does it mean to be called an integrative pharmacy?

The goal of our integrative pharmacy is to integrate the best of all evidence-based modalities of medicine in a way that optimizes the health and wellness of our clients. This means, in addition to pharmaceutical medications, that we also look at supplements, nutrition, lifestyle measures, and more, in developing a unique care plan for our clients.

We believe that this multi-faceted approach lays the foundation for not just treating illness, but for preventing future illness as well.

What makes Pure Integrative Pharmacy different from other pharmacies?

We do so much more than just dispense medications. We aspire to be your hub of health and we strive to offer a boutique pharmacy experience to all of our patients.

We know the key to providing the highest level of care is spending one-on-one time with our patients to get to the root of their health concerns. Our integrative approach means we’re able to offer a much greater breadth of knowledge and services to our patients.

We’re trained to bridge the gap between conventional and complementary medicine.

What other services do you provide?

We’re a full-service pharmacy that offers all the usual services of a traditional pharmacy, including dispensing prescriptions, medication counseling, and blister packaging, plus a complimentary delivery service for prescriptions

Beyond this, all of our stores are equipped with a compounding lab: whether you have sensitive skin, allergies to standard pharmaceuticals, or a dog that won't take pills, we can help with customized medicine tailored to your individual needs.

We also provide hormone testing, medication counseling, vaccines, and wellness clinics, among others: for a full list of our specialty services, please click here

What different qualifications make up the Pure Integrative Pharmacy team?

In addition to our pharmacy staff, which is comprised of pharmacists as well as compounding pharmacy technicians, our team consists of natural health advisors with backgrounds in holistic nutrition.

This means our team is highly qualified to not only offer pharmaceutical services, but to also offer consultation on supplements, nutrition, and lifestyle measures for all facets of health and wellness.

How can clients get the most out of a consultation with a Pure Pharmacist?

To get the most out of your consultation with a pharmacist, it’s important to give the pharmacist a detailed list of your current medications, which includes prescriptions, over-the-counter medications, and supplements. It’s helpful to have a record of recent medical documents such as lab work, which are oftentimes important in tracking the safety and effectiveness of your medications.

Any further suggestions for new and existing patients considering a consultation?

Pharmacists are one of the most readily accessible members of your healthcare team. They have the educational background to answer many medication- and health-related questions, and they are more than happy to consult with patients one-on-one. Speak to one of us today!