The website only reflects product availability for the Online store. If you would like to check if a product is available in your local Pure Integrative Pharmacy, please contact them directly.

You can find all of our pharmacy contact numbers on our locations page.

Please wait for the last email before calling the pickup location to ask about your order, so our couriers have time to deliver it.

Pickup orders are all fulfilled from Pure's Online department, located in Downtown Vancouver. We put the order together and ship it out to the stores via our local store-to-store courier service, Canada Post, or Fedex depending on the region.

1. First email is confirmation that we have received your order
2. Second email is when we pack up your order
3. Last email is to let you know when to come pick up your order

If you can't pick your order up right right away, that's okay! We hold onto your order for up to 30 days. Store staff will call or email you with a reminder after a week has passed. After 30 days, the box is sent back to our Online warehouse and the purchase is refunded.

We do not accept returns on certain items: probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards, clearance items, or products purchased more than 30 days ago not eligible for return.

Please be advised that shipping charges are also non-refundable and refunds are processed after inspection.

If you have a question regarding a product you have purchased or have any other product related concerns, please contact the manufacturer through the phone number on the packaging.

If you would like to make a return request, please email contact@purepharmacy.com with your order number.

If your order is unprocessed or still in our warehouse, yes.
No cancellations will be accepted after an order has been given to our couriers.

If we haven't generated a label for your order yet, yes!

Please phone or email the Online Store as soon as possible to request any additions or changes to your order: 604-806-6131 or contact@purepharmacy.com

Absolutely! You can email or phone any of our physical locations during opening hours to reach a pharmacist or natural health advisor, or submit a question on our contact page and we'll get back to you as soon as possible.

Our contact page has the contact information for all of our stores as well as our contact form.